Notes from #responsiveconf – Kirsty Burgoine
Published onA Question of Deliverables and Other Stuff
Now responsive by default.
A lack of trust is the client’s initial feeling when they come in.
Old design process:
Discuss > Plan > Design > Build > Done
New Approach 1:
Tell them nothing about responsive.
Happy clients/same workflow.
No planning, extra time & cost.
New Approach 2:
Promise Nothing.
Same workflow. No promises about what it would look like.
Over-delivered.
Could increase timescale & costs.
No expectations set for client.
New Approach 3:
Straight to the code.
Design > Plan > Discuss & Build > Done
“Discuss & Build” didn’t work.
No deliverables were agreed at any stage.
Client didn’t trust what Kirsty was doing.
Got the data in early though.
Now:
More practical approach.
Iterative. No set process.
Trust needs to be nurtured
Surprises are never a good idea.
Clients will form their own opinions and expectations.
If not deliverables, show ideas.